May 5th, 2014 I gritted my teeth and ordered an outrageously priced large size eye-cup for an NEX-7...$59.27 USD. Having to wait for a new batch to be manufactured in Japan, my order was placed in a queue. Weeks later I received an Email saying it was ready, asking if I still wanted it, Emailed my confirmation back, then was told it was shipping, my credit card was charged, and I waited. A long few weeks later it arrived...and then I noticed my credit card was charged again. Spent an enormous amount of time with sony support over the next few weeks trying to get the mess straightened out. Finally after too many weeks of sheer exasperation I just gave up, was burned out dealing with the incompetence. Put it out of my mind and basically forgot about it for all these months.....until yesterday. 1 year and 3 weeks later...05/25/15...a $59.27 refund appeared on my credit card statement. Not an apology...not even the courtesy of an acknowledgement to me. The refund simply appeared on my statement 1 year and 3 weeks later.