Kudos to Wasabi

WoodWorks

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I recently noticed that one of my two Wasabi batteries had become a little swollen, and since it was already more than two years old, decided to recycle it. But I figured that I'd contact the Wasabi vendor (Blue Nook) and let them know of the problem. After emailing them, Customer Service called me and offered to replace both of my batteries (purchased in December of 2012) for free. Today they arrived in the mail. I figured that since a lot of what we post here is about the negative interactions we have with some vendors, it would be nice to post something positive. As far as I'm concerned, Wasabi rocks! :thumbup:
 
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addieleman

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I recently noticed that one of my two Wasabi batteries had become a little swollen, and since it was already more than two years old, decided to recycle it. But I figured that I'd contact the Wasabi vendor (Blue Nook) and let them know of the problem. After emailing them, Customer Service called me and offered to replace both of my batteries (purchased in December of 2012) for free. Today they arrived in the mail. I figured that since a lot of what we post here is about the negative interactions we have with some vendors, it would be nice to post something positive. As far as I'm concerned, Wasabi rocks! :thumbup:
I agree that the vendor reacted gracefully, but you got kind of lucky in detecting the swelling while the battery was outside your camera. I just wonder what Wasabi would have done if your camera got damaged due to a swollen battery? And for that matter, I'd also be curious what Sony would do in case if it would have been one of their batteries outside a warranty period (if there is any for a battery, I don't know).
 

WoodWorks

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I agree that the vendor reacted gracefully, but you got kind of lucky in detecting the swelling while the battery was outside your camera. I just wonder what Wasabi would have done if your camera got damaged due to a swollen battery?
Actually, I did notice the swelling while the battery was inside the camera, because it didn't just pop out when I opened the battery door. :eek-30:

Fortunately the swelling was minor, and I was able to pry it out without having to resort to any tools other than my stubby fingers. But yeah, had it been really stuck, I bet I would have been really stuck too. :dash2:
 

addieleman

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Actually, I did notice the swelling while the battery was inside the camera, because it didn't just pop out when I opened the battery door.
I must be getting old, making wrong assumptions all the time :eek:. I read stories of third-party batteries swelling every now and then, it's one of the reasons I have stuck with original Sony batteries, so far I've not seen problems reported with those. However, due to their retail price I bought all of my spares second-hand for prices around 25 euros.
 

chrid

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I think the problem with the third party batteries is the mixed results, even from the same suppliers.
 

WNG

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Very cool of Blue Nook.
Hmmm, but what does that say about Wasabi batteries? Poor quality control? Ad hit on something....a reason not to charge batteries inside the camera. (ie. a6000).
 

Bill

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I agree that the vendor reacted gracefully, but you got kind of lucky in detecting the swelling while the battery was outside your camera. I just wonder what Wasabi would have done if your camera got damaged due to a swollen battery? And for that matter, I'd also be curious what Sony would do in case if it would have been one of their batteries outside a warranty period (if there is any for a battery, I don't know).
Ad asks some important questions. I hope I don't get a chance to answer them from experience.

I always charge my batteries out of the cameras and I'll be sure not to let a camera sit with the same battery for an extended period without checking. I'll be watching for swelling.

I've used the Wasabi's for some time and I guess I'm lucky to report I haven't had any swelling. I did have one die on me the other day. I wasn't sure how old it was, so I started marking all new batteries with the dates I get them to be able to know if I have premature failure.

Thanks for the post, David
 

Bill

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Just an update. In the dpreview forums (http://www.dpreview.com/forums/post/54618813) Mel Snyder suggests a test for swelling that seems reasonable to me:
  1. Place your battery label down on a very flat surface, like a glass or formica table
  2. With your index finger on one long side, and your thumb on the other, try to rock the battery from side to side. It should not be rock-able - not even a little.
I'll be doing this as a matter of course.
 

NickCyprus

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Very good customer service nevertheless and very informative thread about the swelling batteries issue :thumbsup:
 

Jefenator

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Just noticed one of my Wasabi batteries not sliding easily out of the camera. Sure enough: it's bulging slightly. (I always charge with the Wasabi charger & didn't notice anything putting the battery in.)
That's good of them to offer a replacement.
That said, I got mine in 2012 and feel I've gotten more than my money's worth.
 

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