I recently noticed that one of my two Wasabi batteries had become a little swollen, and since it was already more than two years old, decided to recycle it. But I figured that I'd contact the Wasabi vendor (Blue Nook) and let them know of the problem. After emailing them, Customer Service called me and offered to replace both of my batteries (purchased in December of 2012) for free. Today they arrived in the mail. I figured that since a lot of what we post here is about the negative interactions we have with some vendors, it would be nice to post something positive. As far as I'm concerned, Wasabi rocks!