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Bad scratches on LCD screen.

Discussion in 'Sony Alpha E-Mount Cameras' started by CDG, Feb 25, 2014.

  1. CDG

    CDG TalkEmount Regular

    33
    Dec 15, 2013
    Racine, WI
    Hello all, I just came back from a wildlife safari and find the LCD screen has scratches.

    I did a search and the recommendation is to take off the anti glare screen and put a screen protector on. Is this the best solution?

    My NEX 6 is less than three months old and I was very careful with it, please help. hape8yza.

    Thanks


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  2. CDG

    CDG TalkEmount Regular

    33
    Dec 15, 2013
    Racine, WI
    Btw, here is still clip of the video I shot with it without any post processing. u3erugav.


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  3. davect01

    davect01 Super Moderator

    Aug 20, 2011
    Fountain Hills, AZ
    Dave
    1st- Sweet shot

    2nd- I have had a hard cover over my 6 since day one.

    3rd- I have heard you can remove a thin layer, but have never tried it myself.
     
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  4. BlueBill

    BlueBill TalkEmount Regular

    36
    Jan 6, 2014
    Toronto
    All my NEX cameras LCD screen coatings came off easily.
     
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  5. davect01

    davect01 Super Moderator

    Aug 20, 2011
    Fountain Hills, AZ
    Dave
    Hopefully it is only that layer deep
     
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  6. BlueBill

    BlueBill TalkEmount Regular

    36
    Jan 6, 2014
    Toronto
    Here's my old NEX-3, that coating wears off easily.
    r05rp5.
     
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  7. CDG

    CDG TalkEmount Regular

    33
    Dec 15, 2013
    Racine, WI
    Thanks for all the answers. The coating is like a film, correct?

    Is there any point in contacting Sony?


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  8. lenshoarder

    lenshoarder TalkEmount Veteran

    297
    Feb 7, 2012
    In fact there is. Sony has been known to replace the peeling AF coating if it's still under warranty.
     
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  9. CDG

    CDG TalkEmount Regular

    33
    Dec 15, 2013
    Racine, WI
    Thanks I will give Sony a try before taking matters in my own hands.


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  10. CDG

    CDG TalkEmount Regular

    33
    Dec 15, 2013
    Racine, WI
    Update: I contacted the local camera store I bought it from and they said that they will take care of sending it to Sony if I bring it in. They weren't the least bit surprised and sounded like they had dealt with this before.

    Keeping my fingers crossed. :)

    Thanks all.


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  11. CDG

    CDG TalkEmount Regular

    33
    Dec 15, 2013
    Racine, WI
    Update: Sony has decided to replace the scratched screen, the part however is special order and it will be another 2 weeks before I can expect the camera back. I am missing my camera and can't participate much on the board but definitely good news that it's getting replaced. :)


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  12. leemik

    leemik TalkEmount Rookie

    11
    Mar 17, 2014
    I recently sent my NEX-7 into Sony due to a malfunctioning shutter.. not under warranty unfortunately.

    I had a huge gash across my screen for the longest time (my fault) and to my surprised they fixed that too for free when they fixed my shutter. I didn't even mention fixing it in the work order.
     
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  13. CDG

    CDG TalkEmount Regular

    33
    Dec 15, 2013
    Racine, WI
    I got my camera back today. They replaced the screen and also did a couple of service bulletin items. Now it looks brand new. I am very happy with Sony's after sales service.

    Perfect timing with Spring finally happening lots of flowers and birds to take pictures of.

    Thanks to all of you that replied.

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